Complaints

Contact Kasey Bickers by email at info@nursekaseyaesthetics.co.uk, telephone 07376 958058, or post to The Essentials Lounge, 23 Cranborne Parade, Mutton Lane, Potters Bar, EN6 3BA. Include the appointment date, your concern and the outcome you would like, but do not share unnecessary clinical information in a general website form.

[TREATMENT COMPLAINT ACKNOWLEDGEMENT AND RESPONSE TIMESCALES TO BE SUPPLIED]. The clinic should explain how your complaint will be investigated, keep you updated and provide a reasoned outcome. [TREATMENT COMPLAINT EXTERNAL ESCALATION ROUTE TO BE CONFIRMED]. No regulator or professional registration is assumed. If the response does not resolve your concern, ask Kasey to review it and identify the appropriate independent route.

Use info@nursekaseyaesthetics.co.uk with the subject “Data protection complaint”, or contact Kasey by phone or post. You do not need a particular form to raise a privacy concern. Explain the information issue and the remedy you seek.

The law requires acknowledgement within 30 days, appropriate enquiries and progress information without undue delay, and an outcome without undue delay. You may ask for review of the outcome and complain to the Information Commissioner’s Office via ico.org.uk/make-a-complaint, 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

A complaint process is not an emergency service. Seek emergency medical help for breathing difficulty, severe allergic symptoms, sudden vision changes or other urgent symptoms described in your aftercare. Preserve relevant correspondence and treatment information securely.

[COMPLAINT RECORD RETENTION PERIOD TO BE SUPPLIED]. Your statutory consumer and data protection rights remain unaffected.